Overview of Future of Charitable Food
The mission of the Future of Charitable Food initiative (FOCF) is to accelerate a transition toward a more nutritious, efficient, dignified, and connected food access ecosystem for individuals experiencing food insecurity. The FOCF approach is to build a national ecosystem that centers the needs of individuals by connecting communities with technology applications, data services, and funding. The initiative is in startup mode and is being incubated at HelpKitchen, a nonprofit that was founded during COVID to provide free restaurant meals, and is currently serving the communities of Aurora, San Francisco, and Detroit.
An estimated one in three Coloradans experiences food insecurity with rates increasing since the beginning of the pandemic. FOCF is seeking a Community Activator to lead efforts in Metro Denver to connect community members to free food resources. As a part of this role, the Community Activator will lead the effort to create dignified experiences for community members and build relationships with food access points in the community. FOCF has developed an initial set of technology tools that make it easier and more dignified for families to access charitable food.
- FoodPass is an automated SMS texting service that allows families to locate nearby free food resources, including free groceries from pantries and free restaurant meals from HelpKitchen. Families can also request direct support from a food navigator via this service.
- AccessPass is a lightweight system that allows food access points (e.g., pantries, soup kitchens, community-based organizations) to make their distributions known to the community and improve client intake through scanning QR codes, reservations, and reporting.
FoodPass and AccessPass have recently been launched in Aurora and will soon expand into other Metro Denver communities. In addition, FOCF is actively working to add new technology features and products to its ecosystem to better serve the needs of community members.
The FOCF Community Activator will be primarily responsible for recruiting, training, and supporting community stakeholders to use ecosystem technology tools, starting in Aurora. The role will be responsible for achieving concrete growth targets and KPIs related to product adoption and ongoing customer success. Responsibilities include:
- Maintain an active pipeline of AccessPass food access points and recruits
- Lead adoption of AccessPass among organizations across Metro Denver including conducting outreach, leading training and product orientation, and conducting site visits as necessary
- Support efforts to drive adoption of FoodPass among community members experiencing food insecurity including reviewing copy for Facebook and Google Ads, monitoring performance metrics for incoming users from these ads, and supporting client intake with partners
- Provide food navigation services when community members text into FoodPass with questions
- Support preparation of quarterly updates on community activation indicators
- Report software bugs and recommend new features using standard FOCF bug and feature reporting tools
- Travel to food access points to observe and support product use
- Support the FOCF team in identifying and preparing partners (e.g., AccessPass users) to design and run new product and feature testing in Metro Denver
The role will report overall to Bill Cromie, CEO of HelpKitchen, and for day-to-day technology and product-related topics. The role will work closely with consultants from Redstone Strategy Group on setting targets and prioritizing adoption efforts.
An ideal candidate will bring:
- Demonstrated entrepreneurial drive and creativity
- Deep familiarity with the Metro Denver charitable food community and key stakeholders
- Demonstrated ability to quickly identify a path forward in complex situations
- Experience and comfort working with individuals from diverse cultural backgrounds and economic advantage/disadvantage
- Experience working in a social service setting with organizations of varied levels of sophistication
- Excellent written and verbal communication skills
- Ability to devote 40 hours a week on this work
- Ability and willingness to travel to sites in Aurora and other parts of Metro Denver
- Ability and willingness to occasionally work on weekends
- Bilingual in Spanish is strongly preferred
To apply, please fill out this form. Please attach 1) a resume and 2) a cover letter that answers the following questions with no more than 3-5 sentences of bullet points per question:
- Why do you want to work at a startup effort to advance food security in Metro Denver?
- How might your experiences contribute to the mission of FOCF and this role?
- Anything else you would like us to know.
Our ideal start date for this role is June 2022. Applications will be accepted until the position is filled, with a first round of pre-screen calls beginning on May 9, 2022.
If you would like to learn more about the position, visit one of our office hours sessions::
- Wednesday, May 4th 11:30am – 1:30pm MT (Zoom link here)
- Thursday, May 5th 1:30pm – 3:00pm MT (Zoom link here)
Location: Work from home with regular travel throughout Metro Denver
Compensation: This is a full time, exempt position. The salary range is $75,000 - $80,000 and commensurate with experience. Benefits (e.g., time off, health insurance, etc.) are also available.
Denver, CO 80206