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Factory Certification Manager

Fair Trade USA

The Factory Certification Manager is responsible for Fair Trade USA’s factory certification process. This includes successfully operating, developing and implementing tools, methodologies, and strategies to optimize an accessible, efficient and credible assurance program with our factory partners and Conformity Assurance Bodies (CABs). This position actively contributes to ongoing issue resolution and systems improvement. The ideal candidate for this position has experience in sustainability, auditing or assurance in the apparel and home goods industry, understands global supply chains, is curious, dynamic and passionate about our mission.

The Fair Trade USA Certification Department develops, implements, and continuously improves a transparent and credible assurance model that instills confidence and is easily understood by all stakeholders. We ensure compliance with the Fair Trade USA Standards and guarantee claims throughout each product’s supply chain.

This individual will work within a team that manages certification of factories and producers at origin and report to the Certification Director, additionally working with the Factory Support Services and Business Development teams to align programs and activities with suppliers.

Primary Responsibilities:

Manage audit process for factories
Coordinate audit activities to maintain annual cycles on schedule
Review audit reports of all factories and contribute to certification decisions
Communicate certification status and necessary compliance evidence to factories
Oversee Corrective Action Plans progress and provide guidance on non-conformity status
Manage relationships with CABs
Support CABs in audit scheduling and providing excellent audit reports
Improve and maintain auditor resources, including the audit tool
Co-create, improve and conduct CAB and factory auditor trainings
Manage systems and folders to ensure program execution accuracy
Ensure internal systems are updated according to milestones and audit results
Prepare audit folders and provide complete and timely audit tool to CABs
Ensure procedural exceptions are documented and results analyzed
Contribute to program improvement
Assist in the development and maintenance of internal and external policies and procedures
Act as subject matter expert in Staff Help Center for factory Certification questions
Collaborate with Standards to liaise on compliance interpretation
Contribute to the implementation and overall goals of the Certification team
Work effectively as a team member, supporting peers and providing insights to improve service, efficiency, and Certification systems for the Apparel and Home Goods program


Bachelor’s degree in a related field.
A minimum of four years of related prior work experience in certification, verification, auditing, auditor training, sustainability or quality management systems.
Good understanding of global apparel supply chains, manufacturing processes, the related potential for social, economic, and environmental impacts, and industry sustainability strategies.
Strong project/process management skills and accountability, with demonstrated ability to manage projects of diverse sizes, set realistic goals and objectives, and balance multiple priorities.
Track record of exceptional customer service, supported by outstanding oral and written communication skills, and cultural sensitivity.
Ability to prioritize work effectively, problem solve, and handle detail-oriented projects in a systematic and organized manner.
Demonstrated ability to be flexible, adaptable and able to multi-task in a fast-paced and deadline-oriented environment.
Self-starter/learner able to work both independently and as a team player.
Strong work ethics and likes to have fun on the job.
Positive outlook, diplomatic and adept at conflict resolution.
Must be proficient in MS Office applications, with Salesforce, Tableau and RizePoint a plus.
A passion for Fair Trade USA’s mission, vision, and accomplishments.
Oral and written skills in languages other than English a plus.

To Apply:

Please submit both a resume and a cover letter on our website at:

We are a Proud Equal Opportunity Employer

The fair trade model is firmly rooted in themes of empowerment, advocacy, and disrupting oppressive dynamics, and as such, Fair Trade USA actively strives to embody the values of justice, equity, diversity, and inclusion in our day-to-day work. As an employer, we have zero tolerance for discrimination or harassment of any type. We value and promote a work environment that is inclusive, diverse, and bound by the following principles:

We are committed to providing equal employment opportunity for all employees.
We proudly provide employees with a work environment that is free of discrimination and harassment.
All employment decisions at Fair Trade are based on the needs of our organization, the requirements of the job, and individual qualifications - period.
We prohibit work-related actions, policies, and decisions based on race, color, religion or belief, family or parental status, or any other protected status, and we will not tolerate discrimination or harassment based on any of these characteristics.
We believe that a healthy and holistic work community is comprised of people of all ages, and therefore we welcome individuals of all stages in life to apply for our job openings.

Please be sure to add to your contact list to ensure delivery of all correspondence from us.

Oakland, CA 94610
United States

Experienced (Non-manager)
Project/ Program Management
Corporate Social Responsibility