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Manager, Operations Systems

Partners In Health

Position Title: Manager, Operations Systems

Reports to: Associate Director, Operations Systems

Location: Boston, MA or Remote within the US, up to 25% international travel

Position Type: Full time


Please submit a cover letter with your CV


General Responsibilities:

The Operations Systems Manager will be a key member of the Operations Systems team within the International Operations Department, which is responsible for cross-site planning and support for facilities, pharmacy, and supply chain. The Manager will develop, support, and implement electronic systems used for Partners In Health’s (PIH) operations work across PIH country sites. The Manager will be the global lead for PIH’s Logistics Management Information System, OpenBoxes, overseeing a team of developers and quality assurance specialists to deliver customizations that increase the efficiency of the global operations team. The Operations Systems Manager will supervise and coach OpenBoxes administrators and support staff to provide the best service to all country teams. The Manager will also support the Associate Director to assess needs and requirements for operations systems, select and implement new software systems, and administer grants related to electronic systems.

Specific Responsibilities:

Electronic Systems Development and Implementation (70%)

  • Act as product manager for PIH’s supply chain electronic system, OpenBoxes, including updates and the development of new features
  • Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching the senior analyst in ticket creation
  • Solicit feedback from OpenBoxes users and integrate user needs into software development roadmap
  • Work with PIH International Operations team members to develop integrated software solutions that consider all work streams, functional areas, and technology
  • Ensure that requirements for technical assistance projects align with the OpenBoxes roadmap and open source project objectives
  • Create training materials and conduct trainings for software updates and implementations


Project and Grant Management (20%)

  • Manage grants and technical assistance projects related to electronic systems
  • Communicate program status to senior management regularly. Identify risks and issues; escalate matters as appropriate
  • Ensure scopes of work and vendor contracts are defined, measurable, and executed in a timely manner
  • Contribute to grant proposals and RFPs as needed


Management and Coaching (10%)

  • Manage consultant performance and payment
  • Manage and supervise staff, ensuring staff are efficiently completing work, meeting site needs, and coordinating with other departments and teams as needed
  • Ensure staff have clear responsibilities, help manage workloads and identify and remove obstacles to achieving goals, provide immediate and thoughtful feedback, and help develop individuals to achieve their personal and professional goals



  • Required:
    • 6-8 years relevant experience or a combination of experience and education, in supply chain, operations, informatics, public health or similar field
    • Experience in software development and implementation, preferably as a product manager or business analyst
    • Strong end-to-end delivery skills (i.e. ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement work stream).
    • Knowledge of and experience with full project management lifecycle, including addressing change management and business process improvement.
    • Demonstrated leadership, teamwork and client service skills.
    • Excellent communication skills; ability to identify, clarify, and negotiate competing viewpoints.
    • Interest in global health and a commitment to building skill and capacity among colleagues.
    • Ability and willingness to travel internationally
  • Preferred:
    • Experience working/living in a developing country
    • Proficiency in Haitian Kreyol, French, or Spanish


Organizational Profile:

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Peru, Rwanda, Mexico, Sierra Leone, Liberia, Malawi, Lesotho, Russia, Kazakhstan, Navajo Nation), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.


Partners in Health
Boston, MA
United States