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Fellowship Operations Manager



Since 2016, Basta has worked with thousands of first-generation college students of color to launch their careers and change the face of leadership in the workforce, resulting in the country's best job placement outcomes. Through personalized AI-powered career planning, best-in-class coaching, and networking with top 100 employers, New York-based job seekers in Basta’s Fellowship program find great jobs at nearly twice the rate of their peers. Our Powered By Basta program is scaling this impact through game-changing analytics and online support that supercharges colleges’ career success programs so students nationwide can accelerate their professional journey.


American undergrads are facing a job market beset by systemic underemployment. The problem is especially severe for the nearly 5 million first-generation college students: only 44% of first-gen students of color land a job that requires their degree, and only 20% earn a living wage within a year of graduation. These trailblazers have the smarts, skills, and experience to land a job that leverages their degree, pays well, and forges a path to a thriving career. Basta partners with colleges, nonprofits, and employers to build that bridge of opportunity.


The Fellowship Operations Manager is an upleveled role, reporting directly to the Director of Service Delivery. This position will serve as the operational leader for Basta’s flagship direct-to-student offering, the Basta Fellowship. You will be part of a cross-functional team that delivers on the Fellowship’s promise to young people: job placement rates of 75%+, among the highest in the country

In this role, you will navigate the dynamic intersection of program operations, technology integration and project management. This role is a great fit for a strategic operator who thrives in a fast-paced start-up environment, enjoys building systems and improving processes, and has the ability to shift in between big-picture to critical details, effortlessly.  


Fellow Recruitment :

The Basta Fellowship program is a 10-week career-prep initiative designed to empower first-generation college students and recent graduates to secure their first jobs. 

  • Own recruitment of 300+ fellows annually across four cycles
  • Manage high volume application rounds with 600+ applications 
  • Serve as main point of contract with recruitment partners
  • Refine application, and onboarding process

Fellowship Operations Management

  • Serve as the operational leader of the Fellowship, working in partnership with the Senior Director of Fellowship to ensure program is executed with fidelity and quality
  • Create annual, quarterly and monthly operating plans for the Fellowship based on goals and outcomes set by leadership
  • Ensure Fellowship systems, procedures and processes are designed, managed and maintained
  • Create, maintain and utilize project management tools to facilitate collaboration and clear communication between teams
  • Set calendar, scheduling and communications for all fellowship activities 
  • Track, organize, and synthesize relevant data and engagement metrics in Basta’s internal systems
  • Collaborate with Program team to plan and codify fellowship cycle four times/year
  • Provide strategic improvement recommendations and timelines to operational functions and processes of Fellowship

Contractor Management:

  • Management of contract alumni resume coaches
    • Recruit, manage, retain (and when necessary, terminate) up to 40 contract Resume Coaches
    • Manage payment and coordinate scheduling
  • Manage contracts and relationships with all vendors and contractors associated with the Fellowship program

New Technology Integration:

  • In collaboration with Senior Director of Fellowship, develop plan to phase in and phase out programmatic components in alignment with new technology offerings over the next 3 years
  • Set up project plan, timeline, and training schedule for technology rollout
  • Develop metrics and milestones to measure progress and effectiveness


  • You believe deeply in the inherent value and potential that first-generation grads bring to the workplace, and are excited to build an organization that supports them in achieving their career goals
  • You have 5+ years of professional experience in a fast-paced work environment (political campaigns, recruiting, technology start-ups, schools, non-profits, programs etc.)
  • You have experience managing major projects and/or initiatives
  • Building systems and improving processes gives you energy 
  • Experience working with partners, vendors, external engagement, etc.
  • Comfortable and energized about using and learning new technology and software
  • You possess excellent organizational skills and a keen attention to detail. This is balanced with flexibility, demonstrated resourcefulness, and an ability to multitask in setting priorities.
  • You work collaboratively and build effective relationships with internal staff and external partners to meet shared objectives.
  • You have strong verbal and written communication skills and can modify your message for a variety of stakeholders.
  • You take initiative and are self-directed, but also know when to ask for help. You are willing to jump in wherever you are needed.
  • You’re comfortable working in a virtual environment using virtual communication/collaboration tools, including Google docs, Zoom, and Slack.
  • You are based in or near New York City and able to attend in-person sessions, including occasional weekend and evening work.  

Bonus points if:

  • You’ve managed a program-wide technology roll out or change management initiative or process
  • You have demonstrated experience working with database or CRM tools


We offer a competitive compensation and benefits package* which includes medical, dental, vision, short-term disability, long-term disability, life insurance, retirement matching, paid parental leave, and more. We also offer a generous paid time off policy, including 15 paid vacation days (20 paid vacation days after your first year), all federal holidays and an end of year shut down annually.  

*Basta reserves the right to change benefits at any time according to business need.  

**Applicants must be authorized to work for any employer in the U.S. Basta is unable to sponsor or take over sponsorship of an employment Visa at this time. 


Please submit your resume via our website

New York City, NY 10018
United States

Full Time